Frequently Asked Questions
Everything you need to know about your Our Generation shopping experience.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally range from 7-14 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Simply visit our online portal to generate a prepaid return label.
Are your clothing materials sustainably sourced?
Yes, Our Generation is committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or sustainable bamboo fibers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these against your own body measurements for the most accurate fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.