Returns & Exchanges
At Our Generation, we want you to love your fashion finds; if you are not completely satisfied, we offer a hassle-free 30-day return policy for all unworn items with original tags. Our goal is to ensure your shopping experience is as seamless and stylish as our collections.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing